Who are we? What makes Luxe Diamond different?
I can’t find the piece I wanted on the website anymore. Can I still order it?
Can I customise the jewellery with a different gemstone or metal?
Is my jewellery authentic and certified?
I lost my jewellery certificate. Can I get a duplicate?
Can I resize my ring?
Do you offer any additional discounts?
How safe is my product during delivery?
How will the delivery be done?
What is the estimated delivery time?
How much does delivery cost?
Can I change my shipping address after placing an order?
International Shipping
What is your Money Back Policy?
Will shipping charges be deducted if I return the product within 30 days?
Will I have to pay for shipping the product back to you?
Can I freely choose between exchange and buyback?
What is your return policy for solitaires?
How do I return, exchange, or request a buyback?
Lifetime Exchange
Buyback Policy
Additional Terms
Payout Timeline
Luxe Diamond’s Diamond Lovers Plans are designed for those who value foresight, flexibility, and meaningful luxury.
Plan 1: 11+1 Jewellery Savings Plan
Plan 2: 28+2 Jewellery Savings Plan
Plan 3: Instant Gratification Jewellery Plan